Trained up- policies
Fees & Refunds Policy
Trained Up courses and qualifications are not fee-free. All fees are discussed with you prior to your enrolment.
Trained Up fees are provided in a printed flyer or email, as well as pre-enrolment.
Prepaid fees include all fees paid in advance from individual learners and prospective students. These requirements do not apply to employers engaging Trained Up to provide training/assessment to their staff.
Fees include all fees that the student is required to pay to complete the course, this includes:
§ Enrolment/Administration Fees
§ Tuition Fees
§ Fees for materials, including textbooks
§ Any other fee component that is a mandatory fee to complete the course
Trained Up will ensure that all fees are clear and transparent always.
a) Please refer to the course flyer for information on course fees, including any required deposit; administration fees; materials fees and any other charges (if applicable).
b) In line with the Trained Up fee Protection Policy we will not collect more than $1,500 prior to course commencement.
c) Certificates and Statements of Attainment are issued to students who are assessed as competent in the units completed. The cost of the certificates is included in the course fees.
d) Refunds may be made in the following circumstances:
i. Participants have overpaid the administration charge
ii. Participants enrolled in training that has been terminated by us.
iii. Participant advises Trained Up ten (10) days prior to course commencement that they are withdrawing from the course
iv. Any refunds for any booked course/s that are requested in less than ten (10) days of course commencement, 50% of your paid deposit is refundable only. Any refunds for any booked course/s that is requested after course commencement, no refund is available.
v. If the participant withdraws from a course or program, prior to course commencement, due to illness or extreme hardship as determined by Trained Up
vi. In the event that Trained Up fails to provide the agreed services
e) A deposit of no more than $1,500 may be required prior to course commencement; this deposit is to confirm a place in the course. Please refer to the Course information flyer for the deposit amount required and the timing of payment.
f) No refunds will be issued once the student has commenced the course.
g) Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a reissue of their Certificate or Statement of Attainment, a certificate re-issue fee of $80 will be charged.
h) If a student is deemed not yet competent on completion of training, they will be offered an opportunity to be reassessed. If a student is deemed not yet competent a second time, they will be given another opportunity for reassessment.
i) If a student is required to be reassessed, they will be provided with further guidance from their trainer prior to reassessment.
j) In most cases there will be no reassessment fee. If a reassessment fee is applicable, this fee will be included on the course flyer.
k) If a student is deemed competent in some but not all the units of competencies required, a Statement of Attainment will be issued, and the student will be given a six-month period to undertake reassessment if required.
l) Trained Up is responsible for the issuance of AQF certification documentation.
We recommend contacting us at info@trainedup.com.au or +61 403409974 for any assistance.
PRIVACY POLICY
Trained Up Pty Ltd is committed to protecting your privacy while providing a valuable and easy web experience. While many features of our website can be used anonymously, you may need to provide personal information to access some of our content and/or services.
How we collect and use personal information :
Trained Up Pty Ltd is subject to the provisions of the Privacy Act 1988. Trained Up Pty Ltd collects only students' personal information, which is essential to perform business functions. To comply with the Standards for NVR, we must maintain a record of all students in all our training programs for 30 years. The personal details that are collected from students are first name, middle name, last name, date of birth, email address, telephone/mobile number, gender, USI, address, country of birth, country of citizenship and identification document. Trained Up Pty Ltd Australia may also collect additional information when you respond to our surveys, review request, or provide feedback. Trained Up Pty Ltd takes suitable measures to ensure that information that is collected from a student is accurate, relevant, current and complete. Trained Up Pty Ltd does not disclose any details to third parties for sales, rent or lease purposes. We may access the students' personal information for, including but not limited to, verifying the student's Unique Student Identifier(USI), searching an existing USI for the student, or reporting to the appropriate training body every year or for admin filing and recording. Trained Up Pty Ltd Australia may share this data to abide by any relevant law, regulation, legal process, or enforceable governmental request. We occasionally send emails to notify you about significant changes to the site, new services, newsletters and special offers from us. If you would rather not receive these email notifications, you can indicate your preference when you receive an email notification.
Why do we collect your personal information?
As a registered training organisation (RTO), we collect your personal information to process and manage your enrolment in a vocational education and training (VET) course with us. If you do not provide us with your personal information, we cannot complete your enrolment as a student.
How do we use your personal information?
We use your personal information to enable us to deliver VET courses to you and, otherwise, as needed, to comply with our obligations as an RTO.
How do we disclose your personal information?
We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER collects, manages, analyses, and communicates research and statistics about the Australian VET sector.
We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
How the NCVER and other bodies handle your personal information
The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market.
The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for those bodies, including to enable:
• administration of VET, including program administration, regulation, monitoring and evaluation
• facilitation of statistics and research relating to education, including surveys and data linkage
• understanding how the VET market operates for policy, workforce planning and consumer information. The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER's behalf.
The NCVER does not intend to disclose your personal information to any overseas recipients. For more information about how the NCVER will handle your personal information, please refer to the NCVER's Privacy Policy at www.ncver.edu.au/privacy. If you would like to seek access to or correct your information in the first instance, please contact us using the contact details listed below. DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfill specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dewr.gov.au/national-vet-data/vet-privacy-notice
Surveys
You may receive a student survey run by a government department, an NCVER employee, an agent, a third-party contractor, or another authorised agency. Please note that you may opt out of the survey at the time of being contacted.
Contact information
At any time, you may contact Trained Up Pty Ltd to:
• request access to your personal information
• correct your personal information • make a complaint about how your personal information has been handled
• ask a question about this Privacy Notice
Contact Us Email: info@trainedup.com.au
Phone: 0403409974
Postal Address: 3/2 Phipps Close, Deakin,ACT-2600
Safe and secure storage of personal data
Trained Up Pty Ltd Australia leaves no stone unturned to guarantee the security, reliability and privacy of the personal information presented on our site and updates its security measures to stay updated with contemporary technologies. All information we receive from the customers is protected from unofficial use/access by our secure servers. We do not collect or store Credit/Debit card information on our servers. We take sensible preventative measures to guarantee that the personal information we collect and utilise is complete, correct and fresh. Furthermore, we stay abreast of the latest industry trends and continuously upgrade our security protocols and procedures.
Obtaining your consent
Using our website, you give Trained Up Pty Ltd permission to collect information about the pages served to you as an anonymous user to calculate aggregate site statistics. Where you register for additional content and/or services, you give us permission to call, email, and push notifications related to the content and/or services we offer and share required data.
Changes to Our Privacy Policy
We are devoted to keeping our privacy policy up-to-date, so this document is subject to change. At any time and without prior notice, we reserve the right to modify the terms of this policy for your protection. To be aware of these changes, please visit this page periodically so that you can stay informed on how we protect your data. Any changes to our privacy policy will be posted on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by Trained Up Pty Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Trained Up Pty Ltd will not be held responsible for any loss, damage, or injury caused by, or related to, the use of any information contained on this website at any time and provides no warranty of any kind. Through this website you are able to link to other websites which are not under the control of Trained Up Pty Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Although, efforts are made to keep the website up and running smoothly. However, Trained Up Pty Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.