online SITHFAB021 PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
RSA Course Outline
Elements and Performance Criteria for RSA
Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.
Element 1. Follow the principles of responsible service of alcohol.
- 1.1 Identify the provisions of relevant state or territory legislation, licensing requirements, house policy and, responsible service of alcohol principles.
- 1.2 Where appropriate, request and obtain acceptable proof of age before sale or service.
- 1.3 Provide accurate information to customers on alcoholic beverages according to organisation or house policy and government legislation.
- 1.4 Assist customers with information on a range of non-alcoholic beverages available for purchase.
- 1.5 Identify issues related to the sale or service of alcohol to different types of customers, especially those at risk.
Element 2. Assist customers in drink within appropriate limits.
- 2.1 Use knowledge of industry requirements and professional standards to determine the volume for standard drinks or samples.
- 2.2 Use a professional manner to encourage customers to drink within appropriate limits.
- 2.3 Identify erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
- 2.4 Monitor the emotional and physical state of customers for signs of intoxication and signs of illicit or other drug use.
- 2.5 Where appropriate, offer food and non-alcoholic beverages by house policy.
- 2.6 Decline requests for alcohol to be dispensed in a manner that is irresponsible and advise customers of the reasons for the refusal.
Element 3. Assess alcohol-affected customers and identify those to whom sales or services must be refused.
- 3.1 Assess the intoxication levels of customers using appropriate methods.
- 3.2 Identify factors that may affect individual responses to alcohol.
- 3.3 Identify customers to whom sales or services must be refused according to state and territory legislation.
Element 4. Refuse to provide alcohol.
- 4.1 Refuse sale or service in a professional manner, state reasons for the refusal, and where appropriate point out signage.
- 4.2 Provide appropriate assistance to customers when refusing service.
- 4.3 Where appropriate, give customers a verbal warning and ask them to leave the premises according to organisational or house requirements, the specific situation, and provisions of state or territory legislation and regulations.
- 4.4 Use appropriate communication and conflict resolution skills to handle difficult situations.
- 4.5 Refer difficult situations beyond the scope of own responsibility to the appropriate person.
- 4.6 Promptly identify situations that pose a threat to the safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to organisational or house policy.
RSA Statement of Attainment
- For QLD, WA, SA and TAS: A Statement of Attainment issued by us does not expire once obtained, even though the code identifying this course regularly changes. Irrespective of any course code changes, your Statement of Attainment for "Provide Responsible Service of Alcohol" remains valid if you obtained it in the past.
- For the ACT, the RSA Statement of Attainment has a validity of three (3) years and will contain an expiration date.
- For NT, employees must renew their RSA Statement of Attainment every three (3) years.
- For NSW, kindly visit https://www.liquorandgaming.nsw.gov.au/working-in-the-industry/training-to-work-in-the-industry/getting-trained/responsible-service-of-alcohol-rsa#rsa
- For VIC, kindly visit https://www.vic.gov.au/responsible-service-alcohol-training
If your RSA expires, you must retake the course to continue serving alcohol and working in the industry. The RSA course is available online, so renewing your certification is easy. RSA Online course offers a convenient and affordable way to refresh your knowledge of responsible alcohol service. With RSA Online, you don't need to take time off work or travel to attend the course - log in and complete it from the comfort of your home.
